Policies

Wardrobe consultations are paid and required as the first step for all new wardrobe consulting clients. They are not offered as complimentary promotional appointments. The consultation allows DCPC to assess your goals, needs, timeline, scope, aesthetic direction, and any factors that may affect planning or execution before services are quoted or scheduled.

Full payment is required at the time of booking to reserve wardrobe consulting services. All payments are non-refundable.

Payment secures your appointment time, planning window, and the administrative and creative work that begins upon booking. This may include consultation review, client communication, research, sourcing preparation, wardrobe strategy, calendar blocking, design development, and other behind-the-scenes work completed in advance of the service.

Service pricing reflects the time, expertise, and labor involved in planning, sourcing, communication, editing, coordination, and client-facing appointment time.

Garment costs, tailoring, alterations, fabric, trims, rush fees, shipping, messenger services, parking, tolls, car service, and third-party vendor fees are not included unless expressly stated otherwise.

Additional hours beyond the originally booked scope will be billed separately.

This includes, but is not limited to, extended fittings, added sourcing rounds, excessive revisions, expanded communication, additional shopping time, additional closet-edit time, added event looks, added appointments, and any change in project scope after booking.

Travel is billed separately when services require travel to the client, in-person shopping, store visits, fittings, returns, pickups, deliveries, or other location-based work performed on the client’s behalf.

Applicable travel-related charges may include travel time, mileage, parking, tolls, car service, shipping, messenger fees, and other related expenses, depending on the nature and location of the service.

Wardrobe consulting appointments may be rescheduled once with at least 72 hours’ notice, subject to availability. Because planning and preparatory work begin immediately upon booking, all payments remain non-refundable.

Late cancellations, missed appointments, or changes that disrupt the reserved service window may require a new payment to rebook.

DCPC may source and recommend items for client review, but purchases will not be made on the client’s behalf unless that arrangement has been expressly authorized.

If DCPC is authorized to purchase on the client’s behalf, the client remains fully responsible for all item costs, taxes, shipping charges, rush fees, alterations, return costs, and any other related expenses. Purchase approval procedures, spending limits, and payment method arrangements must be agreed upon in advance.

Returns and exchanges are not included unless expressly stated as part of the booked service scope. If DCPC assists with returns, exchanges, follow-up sourcing, or replacement selection, that time may be billed separately.

Return and exchange eligibility is determined entirely by the policies of the retailer, designer, showroom, consignor, or other third-party seller. DCPC is not responsible for denied returns, restocking fees, expired return windows, shipping delays, lost packages, final sale merchandise, or retailer-imposed limitations.

Timely communication is required in order for services to proceed efficiently and successfully. Delays in responses, approvals, measurements, fit feedback, scheduling coordination, or decision-making may delay the project, limit available options, affect timelines, and reduce efficiency.

Client communication delays do not create refunds, discounts, or extended service beyond the originally booked scope unless expressly agreed.

For custom, tailored, altered, or fit-sensitive services, the client is responsible for attending fittings on time, providing accurate measurements when requested, and promptly reporting any body changes, fit concerns, or timeline changes that may affect garment development or styling outcomes.

DCPC is not responsible for fit issues caused by inaccurate measurements, missed fittings, delayed feedback, physical changes, or information not disclosed by the client in a timely manner.

Rush services may be accepted only when feasible and at DCPC’s discretion. Rush work may incur additional fees due to compressed timelines, increased sourcing demands, expedited coordination, messenger services, rush shipping, or additional scheduling pressure.

DCPC does not guarantee availability for rush requests.

DCPC may coordinate with third-party vendors, including but not limited to retailers, tailors, seamstresses, dressmakers, showrooms, delivery services, resale platforms, consignors, and shipping carriers, as part of the service process.

However, DCPC is not responsible for third-party errors, delays, workmanship issues, construction flaws, tailoring outcomes, damage, inventory changes, stock issues, shipping interruptions, carrier loss, platform decisions, or any other issue arising from the acts or omissions of an outside party. Each third party remains solely responsible for its own products, services, policies, timelines, and performance.

Wardrobe resale is offered only for selected items with realistic resale potential. Resale outcomes are not guaranteed.

Acceptance, pricing, timing, markdowns, and final sale amounts may vary based on item condition, authenticity, market demand, brand, season, and third-party platform or consignment decisions. DCPC does not guarantee that any item will sell, sell within a specific timeframe, or achieve a particular resale value.

Bridal wardrobe direction is quoted after consultation based on event count, sourcing complexity, fittings, communication volume, timeline, and whether custom garment development or special-order pieces are involved.

Because bridal projects often involve multiple moving parts, outside vendors, strict deadlines, and evolving scope, pricing may be adjusted if the level of work expands beyond the originally quoted service.

DCPC provides creative direction, design development, and coordination for custom clothing and special garments. This may include concept development, silhouette direction, aesthetic guidance, fabric and trim input, design revisions, communication with the maker, and oversight throughout the development process.

Once the design is approved, DCPC may coordinate garment construction with a seamstress, tailor, dressmaker, or other third-party maker. DCPC does not personally sew or manufacture the garment.

DCPC will attend fittings as part of the design oversight process when included in the agreed scope of service. Additional fittings, revisions, extra appointments, rush timelines, and added development time may result in additional charges.

Because garment construction is executed by an independent third party, DCPC is not responsible for workmanship issues, sewing defects, construction flaws, fit issues caused by the maker’s execution, delays caused by the maker, or the final quality of fabrication. Responsibility for physical construction and craftsmanship remains with the party producing the garment.

DCPC remains responsible only for the design direction, coordination, and consulting services provided within the agreed scope.

If a client becomes unresponsive, repeatedly delays required approvals or information, or pauses the project for an extended period of time, DCPC reserves the right to close the project administratively.

Resuming a paused or abandoned project may require a new consultation, revised quote, additional fees, or a new booking, depending on the amount of time elapsed and the scope required to restart the work.

Wardrobe consulting services, sourcing rounds, styling support, bridal direction, and any quoted service scope must be used within the timeframe specified at booking or within a commercially reasonable period determined by DCPC if no specific term is stated.

Unused time, uncompleted scope, or delayed follow-through caused by the client does not create refunds or indefinite open-ended service. Services that extend beyond the intended timeframe may require reassessment, repricing, or a new booking.

The client is responsible for all final decisions regarding purchases, looks, garments, styling direction, design approval, and fit approval unless a different arrangement has been expressly agreed in writing.

Once a client approves an item, garment, look, design direction, or purchase, responsibility for that approval transfers to the client. DCPC is not responsible for dissatisfaction arising from a client-approved selection, including issues of personal preference, change of mind, event changes, or subjective change in taste after approval.

Any request that expands beyond the agreed service scope may require a revised quote, additional fees, or a new booking.

DCPC reserves the right to reassess pricing if the scope of work changes after booking.

Wardrobe consulting is a professional service based on strategy, trained judgment, visual direction, sourcing skill, and client collaboration. Because outcomes are influenced by personal taste, body changes, budget, timing, vendor performance, inventory availability, client responsiveness, and other variables outside DCPC’s control, specific aesthetic results, resale results, emotional satisfaction, or subjective reactions cannot be guaranteed.

DCPC makes no guarantee that a particular item will fit perfectly without alteration, remain in stock, photograph in a certain way, resell for a certain amount, achieve a specific reaction, or produce a specific personal or professional outcome.